Customer Privacy Notice

Busy Bees at Latchford House, Lynn Lane, Shenstone, Staffordshire, WS14 0SB Registered in England and Wales Registered Company No: 4968957



Busy Bees is the data controller for any personal information you provide to us regarding yourself as a customer of BB Training. This means we decide how your personal data is processed and for what purpose.


BB Training is required to collect and process data in order for you as a customer to be able to participate in training courses. In gathering and using this data BB Training is committed to protecting all individual’s rights of freedom and privacy and meeting the requirements of the General Data Protection Regulation 2018 (GDPR).


What personal data we collect about you

BB Training contractual responsibilities include but are not limited to the collection of the following personal data:
• Personal information (name, address)
• Contact information (phone number, email address)
• Bank details (name of bank, account number and sort code)
• Medical and health information

It is the duty of the data subject to let us know of any personal data that has changed so we can update our records and ensure the data we hold on you is accurate.


How we process your personal data

BB Training complies with its obligations under the GDPR by keeping personal data up to date; storing and destroying it securely; not collecting or retaining excessive amounts of data; protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. All the data we process from employees, we do so to fulfil the contract.


BB Training hold and processes your data to be able to:

 Enable customers to complete training courses
 Enable customers to pay for training courses
 Contact customers regarding other relevant training courses

The lawful basis in which we process this data

BB Training collects and process all the information you provide to us about yourself a customer under contractual lawful process. It is necessary to process this data to be able carry out the requirements of the contract. Without this data we will not be able to fulfil the contract and thus not be able to offer you a place on one of our training courses.


Who collects this data

BB Training collects most of its data directly from the individual themselves. The information we collect about you will be obtained from the Virtual Learning Academy (VLA)) website.


Storage of data

All your data is either kept in our software systems or in paper format. Employees’ data may be held within the department your work for. Personal data held within software systems will be securely protected with individual logins, which will only be given to those who need to access the data.
All data stored in paper format will be kept in a safe environment where only those who need it can access it. This may include being locked away in a filing cabinet.


Who and why we share this data

We are legally obliged to pass some of your details on to third parties such as public bodies or civil services. We limit the sharing of data to third parties as far as practicable and only share data where it is necessary for legal reasons or for the processing of the contract.


Data retention periods

BB Training is committed to ensuring we do not hold personal data for no longer than necessary. We will hold all your personal data for no longer then 1 year after you have completed the course.


Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, we will provide you with a new notice explaining this new purpose. Where and whenever necessary, we will seek your consent to the new processing.

Your data subject rights

Under GDPR you have the right to request access to any of the data held by BB Training. If you wish to make a subject access request please contact the Data Protection Officer (DPO).
If you feel BB Training has not handled your personal details adequately or you are unhappy with how your data request has been dealt with contact the Data Protection Officer (DPO).


Further information
If you would like to discuss anything in this privacy notice, please contact:

DPO – Head of Compliance Latchford House, Shenstone Business Park, Lynn Ln,
Shenstone, Lichfield WS14 0SB
Email: dpo@busybees.com


If you are still unhappy, you can contact the Information Commissioner’s Office (ICO) Information Commissioner's Office
Wycliffe House, Water Ln, Wilmslow,
SK9 5AF
Phone: 03031231113